Policies

For all Lady Di customers
Please read over and complete the questionnaire before your pet's interview and evaluation. To obtain a questionnaire, please send an email to questionnaire@seattlepetcare.com and we will send it to you via email. This form will remain on file for any future visits. Before your pet's care by Lady Di, a free evaluation must be completed.

Hours of operation are 7AM - 9PM. Please plan your drop off and pickup times accordingly. Phone hours are 7AM - 8PM (please do your best to honor these times). Appointments for interviews/evaluations are scheduled Monday through Saturday from 10AM - 7PM. Please plan on spending one half-hour with us to discuss your pet's habits, preferences or special needs. After the initial evaluation, visits may be arranged by phone toll-free (888) 738-2498 or by e-mail schedule@seattlepetcare.com, with my assistant Candi Peterson. Check-in for these visits usually takes about 10 minutes. For first time customers we ask for payment of half at the beginning of services and the balance at the completion of services. For repeat customers all fees are due upon completion of services.

For dogs in Lady Di facility
For the safety of all pets we require proof of all vaccines at the time of the initial consultation. We also require that you present proof of inoculation against DHLPPC and Bordetella (Please check with your vet as to how often this shot is needed). Sorry, but if we cannot verify shot records you will be asked to reschedule your appointment. We require proof of fecal exam from vet yearly. You will be asked when you call in to schedule subsequent appointments for updated vaccination information. No dogs over 60 pounds. Sorry no female dogs in season and all male dogs must be neutered. All dogs must wear identification tags at all times. Please provide enough food for your pet's stay and mark all containers with your name. We require that all dogs be on an effective flea control regiment, such as Program, Frontline or Advantage. All dogs will be physically inspected for fleas and/or ticks before they are brought into the Lady Di facility. No infested pets will be accepted. We require that all dogs be bathed within 48 hours of their start date at the Lady Di facility. All reservations for Lady Di's facility must be made one week in advance for the following holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas and New Years. All money due Lady Di will be collected at the time of pick up. Cash and checks only. The exception to this is if you are an established monthly billing customer.

Extra Charges
• Food: $3.50 per day if enough food is not provided for length of services.
• Visit to vet: $14.00 per visit. Client must call vet prior to leaving to inform them that Lady Di has authorization to bring in your pet. All fees paid by Lady Di will be reimbursed by client upon return.
• Any additional services or supplies needed by Lady Di will be reimbursed by client upon return.

Cancellation Policy
• A $15.00 fee will be assessed for services canceled prior to 24 hours of starting date.  Exceptions will be made for emergencies.

**Hours of Operation
Mon-Thurs 7AM-8PM. Friday 7AM-7PM, Sat 8AM - 7PM, Sun 9AM - 7PM.

**No Drop off or pickup on Thanksgiving, Christmas & New Years Day.

**Please ask about in your home visits for pets who do not meet these requirements.